Lumi

We offer reliable shipping across India. Orders are processed within 1–3 business days after payment confirmation and are typically delivered within 3–7 business days after dispatch.

Shipping charges are calculated at checkout based on your location and order details. Delivery timelines are estimates and may vary due to courier or external factors. For any shipping-related queries, please contact our customer support team for assistance.

We offer a limited 30-day return policy. Returns or exchanges are accepted only if the item received is damaged or different from what was ordered. A clear, continuous unboxing video from the sealed package is mandatory for all return or exchange requests—claims without video proof will not be accepted. Items must be unused, in original condition and packaging, with proof of purchase.

Returns are not accepted for change of mind, size or color preferences, minor color variations, sale items, digital products, gift cards, personal care items, or exempt categories. Approved refunds are processed to the original payment method after inspection, and return shipping costs are borne by the customer. For any return or refund assistance, please contact our support team.